Customer Experience Lead - Auto Collision Care

Serpentini Automotive Group; Tallmadge (OH); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation package

Career advancement opportunities

Comprehensive training and support

Health and wellness benefits

Employee discounts on services

Descrizione del lavoro

Serpentini Automotive Group in Tallmadge, OH is seeking a dedicated Customer Service Representative to be the main point of contact for customers throughout the collision repair process. You will coordinate with technicians and insurance providers to ensure timely, accurate updates and a seamless experience.

In this role, you will manage inquiries, schedule appointments, maintain records, and resolve issues with a positive, professional attitude.

Competenze

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Experience in customer service, preferably in an automotive or collision center environment.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and software related to customer service and scheduling.
• Positive attitude and a commitment to delivering outstanding customer experiences.

Mansioni

• Manage customer interactions by answering inquiries and providing timely updates regarding collision repairs.
• Coordinate with insurance companies to verify coverage and process claims.
• Schedule appointments and follow up with customers to ensure satisfaction.
• Maintain accurate records of customer information, repair status, and communications.
• Handle customer concerns and resolve issues professionally and efficiently.

Conoscenze

Communication

Organization

Customer service

Multitasking

Computer systems

Positive attitude

Descrizione del lavoro

Serpentini Automotive Group in Tallmadge, OH is seeking a dedicated Customer Service Representative to be the main point of contact for customers throughout the collision repair process. You will coordinate with technicians and insurance providers to ensure timely, accurate updates and a seamless experience.

In this role, you will manage inquiries, schedule appointments, maintain records, and resolve issues with a positive, professional attitude.