Automotive Collision Customer Care Specialist

Serpentini Chevrolet, Inc.; Tallmadge (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement

Training and support

Health benefits

Employee discounts

Job summary

Serpentini Automotive Group in Tallmadge, OH seeks a Customer Service Representative for its Collision Center. You will be the primary contact for customers, guiding them through the repair process and coordinating with technicians and insurers to ensure timely service.

The role requires strong communication, organizational skills, and 1+ year experience in automotive customer service. This is a full-time on-site position with opportunities for growth and comprehensive benefits.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Experience in customer service, preferably in an automotive or collision center environment.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and scheduling software.
• Positive attitude and a commitment to delivering outstanding customer experiences.

Responsibilities

• Manage customer interactions by answering inquiries and providing timely updates regarding collision repairs.
• Coordinate with insurance companies to verify coverage and process claims.
• Schedule appointments and follow up with customers to ensure satisfaction.
• Maintain accurate records of customer information, repair status, and communications.
• Handle customer concerns and resolve issues professionally and efficiently.

Skills

Communication

Organization

Multitasking

Scheduling software

Tools

CRM systems

Scheduling software

Job description

Serpentini Automotive Group in Tallmadge, OH seeks a Customer Service Representative for its Collision Center. You will be the primary contact for customers, guiding them through the repair process and coordinating with technicians and insurers to ensure timely service.

The role requires strong communication, organizational skills, and 1+ year experience in automotive customer service. This is a full-time on-site position with opportunities for growth and comprehensive benefits.