Customer Service Representative - Collision Center

Serpentini Automotive Group; Tallmadge (OH); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Career advancement opportunities

Comprehensive training and support

Health and wellness benefits

Employee discounts on services

Descripción de la vacante

Serpentini Automotive Group in Tallmadge, OH is seeking a dedicated Customer Service Representative to be the main point of contact for customers throughout the collision repair process. You will coordinate with technicians and insurance providers to ensure timely, accurate updates and a seamless experience.

In this role, you will manage inquiries, schedule appointments, maintain records, and resolve issues with a positive, professional attitude.

Formación

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Experience in customer service, preferably in an automotive or collision center environment.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and software related to customer service and scheduling.
• Positive attitude and a commitment to delivering outstanding customer experiences.

Responsabilidades

• Manage customer interactions by answering inquiries and providing timely updates regarding collision repairs.
• Coordinate with insurance companies to verify coverage and process claims.
• Schedule appointments and follow up with customers to ensure satisfaction.
• Maintain accurate records of customer information, repair status, and communications.
• Handle customer concerns and resolve issues professionally and efficiently.

Conocimientos

Communication

Organization

Customer service

Multitasking

Computer systems

Positive attitude

Descripción del empleo

Serpentini Automotive Group is seeking a dedicated Customer Service Representative to join our Collision Center team in Tallmadge, OH. In this role, you will be the primary point of contact for customers, ensuring they receive exceptional service throughout the repair process. Your goal is to provide a seamless and positive experience, addressing customer inquiries and coordinating with our technicians and insurance providers to facilitate timely and accurate service.

Responsibilities

• Manage customer interactions by answering inquiries and providing timely updates regarding collision repairs.
• Coordinate with insurance companies to verify coverage and process claims.
• Schedule appointments and follow up with customers to ensure satisfaction.
• Maintain accurate records of customer information, repair status, and communications.
• Handle customer concerns and resolve issues professionally and efficiently.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Experience in customer service, preferably in an automotive or collision center environment.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and software related to customer service and scheduling.
• Positive attitude and a commitment to delivering outstanding customer experiences.

Benefits

• Competitive compensation package
• Opportunities for career advancement within Serpentini Automotive Group
• Comprehensive training and support
• Health and wellness benefits
• Employee discounts on vehicle services and products

About the Company

Serpentini Automotive Group is a reputable leader in the automotive industry, committed to exceptional service and customer satisfaction. With a focus on quality and integrity, we offer a supportive and dynamic work environment where employees can thrive and grow their careers. Join us in Tallmadge, OH, and be part of a team dedicated to excellence in collision repair and customer service.