Collision Center Customer Experience Specialist

Serpentini Auto Group; Tallmadge (OH); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and wellness benefits

Employee discounts on services

Comprehensive training and support

Career advancement opportunities

Descrizione del lavoro

Serpentini Automotive Group in Tallmadge, OH seeks a Customer Service Representative for our Collision Center. You will be the primary contact for customers, coordinate with technicians and insurers, and help ensure timely, compassionate service throughout the repair process.

The role requires excellent communication, strong organization, and prior customer service experience in automotive settings. You will schedule appointments, maintain records, and contribute to a positive customer

Competenze

• Excellent communication and interpersonal skills.
• Experience in customer service, preferably in automotive or collision center.
• Proficiency with computer systems and scheduling software.

Mansioni

• Manage customer interactions by answering inquiries and providing timely updates regarding collision repairs.
• Coordinate with insurance companies to verify coverage and process claims.
• Schedule appointments and follow up with customers to ensure satisfaction.
• Maintain accurate records of customer information, repair status, and communications.
• Handle customer concerns and resolve issues professionally and efficiently.

Conoscenze

Customer service

Communication

Scheduling software

Organization

Multitasking

Descrizione del lavoro

Serpentini Automotive Group in Tallmadge, OH seeks a Customer Service Representative for our Collision Center. You will be the primary contact for customers, coordinate with technicians and insurers, and help ensure timely, compassionate service throughout the repair process.

The role requires excellent communication, strong organization, and prior customer service experience in automotive settings. You will schedule appointments, maintain records, and contribute to a positive customer