Customer Experience Lead - 5-Star Service & Growth

Apex Pros Plumbing, Electrical, Heating and Air; Dublin (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401k Retirement Plan

Paid Time Off

Short Term Disability

Training & DevelopmentOpportunitie

Life Insurance

Wellness Resources

Employee Assistance Program

Health Savings Account

Team Lead Provided Company Vehicle and

Job summary

Apex Plumbing, Electric, Heating, and Air in Columbus, OH, seeks a Customer Service Representative to deliver a 5 Star experience. The role focuses on inbound calls, understanding client needs, and building orders in our system, followed by post-service outreach.

Ideal candidates will be versatile, motivated, detail-oriented, and able to support clients and staff. Opportunities include education, bonuses, and promotional pathways as the company grows.

Qualifications

• High school diploma or equivalent required; 2+ years in a high-volume customer service role.
• Excellent phone-based customer service skills and professional demeanor.
• Familiarity with ServiceTitan and Microsoft Office is preferred.

Responsibilities

• Handle inbound customer calls and build orders in our operating system.
• Follow up with customers after service to ensure 5 Star Promise delivery.
• Dispatch plumbers, reschedule appointments, and coordinate with Payroll.
• Follow up on unsold estimates and maintain organized workflow.

Skills

Customer service

Phone skills

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Gmail

Job description

Apex Plumbing, Electric, Heating, and Air in Columbus, OH, seeks a Customer Service Representative to deliver a 5 Star experience. The role focuses on inbound calls, understanding client needs, and building orders in our system, followed by post-service outreach.

Ideal candidates will be versatile, motivated, detail-oriented, and able to support clients and staff. Opportunities include education, bonuses, and promotional pathways as the company grows.