Customer Service Representative

Apex Pros Plumbing, Electrical, Heating and Air; Dublin (OH); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Care Plan (Medical, Dental &amp

401k Retirement Plan

Paid Time Off

Short Term Disability

Training & DevelopmentOpportunitie

Life Insurance

Wellness Resources

Employee Assistance Program

Health Savings Account

Team Lead Provided Company Vehicle and

Descrizione del lavoro

Apex Plumbing, Electric, Heating, and Air in Columbus, OH, seeks a Customer Service Representative to deliver a 5 Star experience. The role focuses on inbound calls, understanding client needs, and building orders in our system, followed by post-service outreach.

Ideal candidates will be versatile, motivated, detail-oriented, and able to support clients and staff. Opportunities include education, bonuses, and promotional pathways as the company grows.

Competenze

• High school diploma or equivalent required; 2+ years in a high-volume customer service role.
• Excellent phone-based customer service skills and professional demeanor.
• Familiarity with ServiceTitan and Microsoft Office is preferred.

Mansioni

• Handle inbound customer calls and build orders in our operating system.
• Follow up with customers after service to ensure 5 Star Promise delivery.
• Dispatch plumbers, reschedule appointments, and coordinate with Payroll.
• Follow up on unsold estimates and maintain organized workflow.

Conoscenze

Customer service

Phone skills

Multi-tasking

Professional demeanor

Formazione

High school diploma or equivalent

Strumenti

ServiceTitan

Microsoft Office

Gmail

Descrizione del lavoro

Apex Plumbing, Electric, Heating, and Airis a fast-growing residential plumbing company in Columbus, Ohio. We believe in providing outstanding customer service and endless opportunity for our team members.

We are specially looking for a Customer Service Representative to join our Columbus Office. The ideal candidate will be versatile, highly motivated, detail orientated and be able support clients and our staff.

At Apex we believe we an exciting years in front of us. The people we bring on now will have opportunities to advance their careers through additional education, unique bonus opportunities, and promotional opportunities as we achieve our growth goals. At Apex we believe the mountain grows underneath our team, so as the company grows so does the opportunity for our team!

At Apex we are not looking for the person who just comes to their job every day, we are looking for the person who is building their career and wants to reach for the stars every day!

Position Description:

Our Customer Service Representative position will specifically focus on creating a 5 Star Experience for our customers. The Customer Service Representative will manage inbound customer calls, understand our customer needs, build the order in our operating system, and then follow with customers after the service to ensure we delivered on our 5 Star Promise. Additional possible duties, include, but are not limited to; dispatching plumbers, appointment rescheduling, communicating with Payroll and following up on unsold estimates

Critical Success Factors:

• Motivation, tenacity and attention to detail
• Abide by the system we provide and focus on customer service
• Meet and exceed individual performance metrics
• Always maintain and clean and organized workspace.
• Build trust and confidence with clients and our team
• Maintain a professional appearance
• Maintain Professional Demeanor
• High school diploma, or equivalent required.
• Must be able to pass drug testing and background checks.
• At least 2 years’ experience in a high-volume Customer Service role
• Outstanding phone-based customer service skills
• Knowledge Service Titan is preferred but not required.
• Knowledge of Microsoft Office Package Highly Preferred
• Knowledge to Gmail Suite Highly Preferred
• Ability to manage multiple projects at any given time and as well as a diverse, free flowing task list
• Ability to easily connect with people in person as well as over the phone, email and social media

Prior Home Services Experience Would be Ideal!

Why You'll Love It Here (Benefits / Total Rewards)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• Short Term Disability
• Training & Development Opportunities
• Life Insurance
• Wellness Resources (Gym & Onsite Barber)
• Employee Assistance Program
• Health Savings Account
• Team Lead Provided Company Vehicle and Fuel Card