Customer Experience Lead

Saks Fifth Avenue OFF 5TH; Aurora (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading luxury off-price destination as a Customer Experience Lead. In this role, you will be the driving force behind exceptional customer service, fostering a friendly environment, and enhancing the shopping experience for clients. You will lead a team of sales associates, ensuring they are well-trained and motivated to meet sales goals while maintaining high standards. This is a fantastic opportunity for a passionate leader who thrives in a fast-paced retail environment and is dedicated to delivering outstanding results. If you have a flair for style and a knack for building relationships, this role is perfect for you.

Benefits

Flexible Work Environment

Medical Benefits

Dental Benefits

Vision Benefits

Employee Discount

Qualifications

• 1+ years of supervisory experience in retail with a proven sales record.
• Ability to train and coach associates to ensure high performance.

Responsibilities

• Drive sales and service by developing selling skills of associates.
• Ensure exceptional customer service and resolve customer issues.

Skills

Customer Service

Sales Skills

Team Leadership

Problem Solving

Communication

Education

High School Diploma

4-year Degree or Relevant Work Experience

Tools

POS Register System

Job description

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.

What This Position Is All About:

Discover how we lead the market as the premier luxury-value destination by experiencing our assortment of brands and learning about the quality of our products alongside a team of proud innovators within the retail landscape.

We are looking for a reliable, driven, and team-oriented Customer Experience Lead to join our team. As the Lead, you are responsible for ensuring delivery of exceptional customer service and the achievement of sales goals and key selling metrics. The Lead is responsible for driving sales and profit by developing the selling skills and behaviors of the Selling Specialists through training and holding associates accountable on processes, tasks, and product knowledge. You will enhance selling and service standards by creating a friendly environment, responding to customer needs directly or through other associates, resolving customer service issues, and supporting associates in delivering exceptional service. The Lead has overall responsibility for store sales associates, day-to-day front-line supervision, and task completion.

Become an expert within the off-price luxury market by staying up-to-date on product knowledge and become the driving force behind our sales by enhancing the Saks OFF 5TH clienteling experience. If you are a natural at building relationships, have an eye for style, and possess an engaging and upbeat personality - this is definitely an opportunity for you to shine!

Who Are You:

• Aspiring leader who can educate, drive results, and maintain high standards
• You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
• Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
• An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
• Confident and professional communicator

You Also Have:

• High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
• 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
• Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
• Ability to train and coach associates on selling behaviors to ensure high performance
• Flexibility to work evenings, weekends and public holidays

As The Customer Experience Lead, You Will:

• Consistently greet customers and educate them on current promotions
• Complete the markdown process in a timely manner with accuracy and according to company standards
• Sign/advertise merchandise accurately according to directive and current promotions
• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires and assist them in the fitting room to ensure proper sizing, color, fit, etc.
• Collaborate with store management team to organize marketing and promotional campaigns, and to coordinate staff schedules and activities
• Resolve customer issues while aligning to the core values of trust, integrity, and respect
• Build rapport with customers and team, resulting in repeat customers and engaged associates
• Maintain sales-floor standards, including replenishment and presentation, general appearance and cleanliness of the department
• Participate and support in training for new company programs, procedures, and technologies
• Consistently model and coach the selling behaviors to meet or exceed key performance indicators
• Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alike
• Efficiently complete tasks or special projects assigned by store leadership

Your Life and Career at Saks OFF 5TH:

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.