Retail Customer Experience Manager Part-Time

Michael's; Gurnee (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking a Store Manager for their Gurnee location. The role involves overseeing front-end operations, managing a customer experience team, and ensuring compliance with company standards. Ideal candidates will have retail management experience and strong leadership skills. Michaels offers a supportive work environment with various benefits including health insurance and employee discounts.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management preferred.
• Ability to train and coach team members.
• Strong customer service skills.

Responsibilities

• Manage front-end operations and team performance.
• Lead execution of in-store events and omnichannel processes.
• Ensure compliance with company policies and standards.

Skills

Customer service

Leadership

Team management

Problem-solving

Education

Retail management experience

Job description

Store - CHI-GURNEE, IL

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget
14. Manage and execute the shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions by planning and managing the workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements & Work Environment:

• Ability to remain standing for long periods
• Move throughout the store, including bending, lifting, reaching, and stretching
• Lifting heavy boxes; accessing high shelves with ladder or similar equipment
• Work hours include nights, weekends, and early mornings
• Some outdoor work and work in climate-controlled or non-climate-controlled areas

Additional Information: Applicants must meet legal requirements; Michaels offers benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For accommodations or more info, contact Customer Care at 1-800-642-4235. Michaels is an Equal Opportunity Employer and values inclusion and diversity.