Customer Experience Intern: Tech Assets & ServiceNow

Southern Arkansas University; New York (NY); Hybrid; USD 24,893 - 41,755; Full time

Job summary

A university in the United States is seeking a Customer Experience intern to join their Technology Department. This internship offers hands-on experience with managing computer assets and supporting essential operations. Responsibilities include lifecycle management, analyzing service tickets, and assisting with customer service feedback. Strong communication skills and proficiency in Microsoft Office are required. The internship will start on May 28, 2026, lasting approximately 12 weeks, with a full-time commitment and some remote work options.

Qualifications

• Enrollment at a college or university at the time of the internship.
• Major in Information Systems or related discipline.

Responsibilities

• Assist with managing computer assets through their lifecycle.
• Analyze aging ServiceNow tickets and engage with appropriate teams.
• Review customer service survey feedback for improvements.
• Ensure correct categorization of service requests.
• Maintain and update the internal knowledge base.
• Support the ServiceNow team with various projects.

Skills

Proficiency in Microsoft Office Suite

Ability to meet deadlines

Strong communication skills

Interpersonal skills

Education

Enrollment at a college or university

Major in Information Systems or related discipline

Job description

A university in the United States is seeking a Customer Experience intern to join their Technology Department. This internship offers hands-on experience with managing computer assets and supporting essential operations. Responsibilities include lifecycle management, analyzing service tickets, and assisting with customer service feedback. Strong communication skills and proficiency in Microsoft Office are required. The internship will start on May 28, 2026, lasting approximately 12 weeks, with a full-time commitment and some remote work options.