(#oT17yfwj) Summer Intern, Customer Experience

Southern Arkansas University; New York (NY); Hybrid; USD 24,893 - 41,755; Full time

Job summary

A university in the United States is seeking a Customer Experience intern to join their Technology Department. This internship offers hands-on experience with managing computer assets and supporting essential operations. Responsibilities include lifecycle management, analyzing service tickets, and assisting with customer service feedback. Strong communication skills and proficiency in Microsoft Office are required. The internship will start on May 28, 2026, lasting approximately 12 weeks, with a full-time commitment and some remote work options.

Qualifications

• Enrollment at a college or university at the time of the internship.
• Major in Information Systems or related discipline.

Responsibilities

• Assist with managing computer assets through their lifecycle.
• Analyze aging ServiceNow tickets and engage with appropriate teams.
• Review customer service survey feedback for improvements.
• Ensure correct categorization of service requests.
• Maintain and update the internal knowledge base.
• Support the ServiceNow team with various projects.

Skills

Proficiency in Microsoft Office Suite

Ability to meet deadlines

Strong communication skills

Interpersonal skills

Education

Enrollment at a college or university

Major in Information Systems or related discipline

Job description

The Technology Department is looking for a Customer Experience intern to join their team! The Technology Department delivers effective, sustainable solutions and support to the Port Authority and is knowledgeable, proactive, and responsive to the Port Authority's current and future technology needs. This internship will allow the prospective candidate to gain hands‑on experience with the customer service team managing the lifecycle of computer assets, maintaining computer compliance and supporting the agency’s essential operations. The candidate will learn how to use the ServiceNow platform to manage, monitor and optimize processes and workflows and assist in maintaining asset compliance and supporting the agency’s essential operations.

Responsibilities

• Assist with managing computer assets (desktop, laptops, monitors, printers, mobile phones) from procurement to dispositions. This includes full life cycle management, inventory management and data analysis.
• Assist with reviewing ServiceNow tickets. Analyze aging tasks/tickets to identify overdue or pending tickets and engage with the appropriate resolvers or support teams to follow up on tickets that require attention.
• Assist with customer service survey reviews. Review feedback related to IT services or support incidents to understand the user experience and identify areas of improvement.
• Assist with evaluating generic service requests to ensure they are categorized correctly and aligned with the appropriate IT service processes.
• Assist in updating and maintaining the internal knowledge base.
• Assist the ServiceNow team to support the internal business units and other stakeholders with various projects including analyzing business processes, gathering requirements from stakeholders, building reports, and collaborating with the team to design solutions.

Minimum Qualifications

• Enrollment at a college or university at the time of the internship
• Major in Information Systems or related discipline

Desired Qualifications

• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, Power BI, etc)
• Ability to meet deadlines, work independently or within a team, and prioritize work
• Strong written/oral communication and interpersonal skills
• Willingness to learn and develop new skills
• The start date will be Thursday, May 28, 2026
• The internship will last approximately 12 weeks, ending on Friday, August 21, 2026
• This is a full‑time internship (5 days per week at 7.25 hours per day)
• In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in‑office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in‑person.

Selection Process

• Only applicants under consideration will be contacted
• If selected to move forward, the hiring team will reach out directly to schedule 1‑2 interviews
• Different internships will have different timelines for interviews
• The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)
• Ability to opt in to the New York State and Local Retirement System