Customer Experience Intern — Process Improvement & Reporting

JM Family; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

JM Family Enterprises, Inc. in St. Louis, MO, invites a college student to join the Customer Experience Support (CES) team as an Associate Support Intern for a defined summer window.

You will contribute to meaningful projects, learn our processes, and gain hands-on experience working on high-volume workflows in a professional setting. This paid, full-time onsite internship emphasizes process improvement, reporting, and collaboration with internal partners.

Qualifications

• Enrolled in a bachelor’s or master’s program in a relevant field.
• Must have completed at least one semester of coursework.
• Strong communication and collaborative skills.

Responsibilities

• Learn key functions, processes, and tasks within the CES department.
• Evaluate current processes to identify opportunities to improve efficiency.
• Develop recommendations or solutions for handling high-volume work accurately.
• Create reporting to provide visibility into workload and performance.
• Support CES initiatives focused on process improvement and operational efficiency.

Skills

Adaptability

Communication

Reporting support

Collaboration

Education

Enrolled in bachelor's or master's program

Job description

JM Family Enterprises, Inc. in St. Louis, MO, invites a college student to join the Customer Experience Support (CES) team as an Associate Support Intern for a defined summer window.

You will contribute to meaningful projects, learn our processes, and gain hands-on experience working on high-volume workflows in a professional setting. This paid, full-time onsite internship emphasizes process improvement, reporting, and collaboration with internal partners.