Customer Experience Host - Front Desk (Barbershop)

*Floyds 99 Barbershop - Sherman Oaks; Los Angeles (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Sherman Oaks is hiring a full-time Front Desk Host to greet clients, book appointments, answer phones, and support smooth operations in a fast-paced beauty shop. You will discuss services, provide pricing, upsell when appropriate, and help maintain a clean, welcoming environment.

Strong customer service, reliability, and teamwork are essential. Benefits include health coverage for full-time staff, an employee assistance program, opportunities for growth, and the chance

Qualifications

• 2+ years of customer service experience in the retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management abilities.
• Ability to maintain confidentiality.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff.
• You speak with customers about their desired services and give them pricing information, upselling beauty treatments when possible.
• As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

Skills

Customer service

Communication skills

Team collaboration

Time management

Attention to detail

Confidentiality

Flexible schedule

Job description

Floyd's 99 Barbershop in Sherman Oaks is hiring a full-time Front Desk Host to greet clients, book appointments, answer phones, and support smooth operations in a fast-paced beauty shop. You will discuss services, provide pricing, upsell when appropriate, and help maintain a clean, welcoming environment.

Strong customer service, reliability, and teamwork are essential. Benefits include health coverage for full-time staff, an employee assistance program, opportunities for growth, and the chance