Customer Experience & Growth Specialist

Warren Transport, Inc; Waterloo (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Warren Transport, Inc. in Iowa seeks a Customer Service Representative to strengthen growth and stability by applying sound marketing and service principles to develop and service customers.

You will act as liaison between the customer and Warren, ensuring accurate load information and timely communications. Ideal candidates excel in customer service, sales, organization, and problem solving, managing multiple loads from tender to payment while promoting Warren services.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong sales and negotiation skills.
• Excellent time management and organizational skills.
• Detail oriented.
• Driven by results and productivity.
• Strong work ethic and integrity.
• Excellent verbal and written communication skills.
• Ability to collect, track, and analyze data.
• Adapt and problem solve under pressure.
• Assertiveness and confidence.
• Ability to balance multiple tasks and meet deadlines.
• Knowledge of MS Office (Word, Excel, Outlook).
• Proactive commitment to Warren corporate values and success of staff.
• Preferred: Four year college degree from an accredited institution, or equivalent.

Responsibilities

• Provide professional, courteous customer service by serving as liaison between customers and Warren operations.
• Respond to customer requests for service, providing information, accurately entering load information into computerized system.
• Communicate with customers about delivery/pick up times, changes to load status, and set appointments for drivers, and find resolutions for all issues pertaining to the shipment.
• Build and continually develop relationships with customers.
• Daily calls with customers to increase revenue and strengthen relationships with customers.
• Responsible for tracking and tracing loads from before pick up until delivery completion.
• Recognizing and tracking high priority loads/lanes and escalate as needed.
• Bring solutions to cover loads; know when to escalate loads to get them covered.
• Frequent, accurate, and timely communication with internal and external customers.
• Follow up with customers to ensure all proper paperwork has been submitted.
• Communicate successes while soliciting more business from each customer.
• Promote and sell Warren service to active customers, serving as liaison between customers and Warren operations.
• Maintains accurate records, researches and develops accounts, and reports on account activity.
• Works with internal and external customers to ensure loads are completed from tender to payment.
• Communicates with department Manager to assess and distribute current information on the development and needs of customers.
• Performs other duties, tasks, or responsibilities as assigned.

Skills

Excellent customer service

Sales and negotiation

Time management

Detail oriented

Results driven

Integrity

Verbal and written communication

Data collection and analysis

Problem solving under pressure

Assertiveness

Multitasking and meeting deadlines

MS Office skills

Proactive commitment to company values

Education

Four year college degree or equivalent

Job description

Warren Transport, Inc. in Iowa seeks a Customer Service Representative to strengthen growth and stability by applying sound marketing and service principles to develop and service customers.

You will act as liaison between the customer and Warren, ensuring accurate load information and timely communications. Ideal candidates excel in customer service, sales, organization, and problem solving, managing multiple loads from tender to payment while promoting Warren services.