Customer Experience & Growth Specialist

Warren Transport Inc.; Waterloo (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Warren Transport Inc. is seeking a Customer Service Representative to strengthen relationships with its customers and support smooth shipment execution.

You will act as the liaison between customers and Warren operations, handling load information, scheduling deliveries, and resolving issues to protect service levels. The role requires excellent communication, strong organization, and a proactive sales mindset to grow revenue through outstanding service.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong sales and negotiation skills.
• Excellent time management and organizational skills.
• Detail oriented and reliable.
• MS Office proficiency.

Responsibilities

• Provide professional customer service and act as liaison between customers and Warren.
• Respond to requests for service and accurately enter load information.
• Coordinate delivery and pickup times with customers and drivers.
• Build relationships with customers and seek opportunities to grow revenue.
• Track loads from tender to delivery and resolve issues promptly.
• Maintain accurate records and communicate with internal teams.

Skills

Customer service

Sales

Time management

Interpersonal skills

Education

Four year college degree

Tools

MS Office

Job description

Warren Transport Inc. is seeking a Customer Service Representative to strengthen relationships with its customers and support smooth shipment execution.

You will act as the liaison between customers and Warren operations, handling load information, scheduling deliveries, and resolving issues to protect service levels. The role requires excellent communication, strong organization, and a proactive sales mindset to grow revenue through outstanding service.