Customer Experience & Growth Specialist

PNC Financial Services Group, Inc.; Fredericksburg (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate to deliver a welcoming, informative banking experience at the Fredericksburg branch.

You will listen to customers, educate them on products, and guide them through digital tools to simplify transactions. In this role, you will identify banking opportunities during conversations, refer customers to branch staff when appropriate, and support lobby engagements to strengthen loyalty and improve financial wellbeing for our

Qualifications

• No university degree required; related experience or certifications may be considered.
• Strong customer service and banking product knowledge.
• Ability to identify opportunities and refer customers to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies opportunities during customer interactions and makes referrals to branch staff.
• Educates customers on options for managing financial transactions with technology and resources.
• Supports proactive sales conversations through a defined sales process including service-to-sales, teller interactions, and lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate to deliver a welcoming, informative banking experience at the Fredericksburg branch.

You will listen to customers, educate them on products, and guide them through digital tools to simplify transactions. In this role, you will identify banking opportunities during conversations, refer customers to branch staff when appropriate, and support lobby engagements to strengthen loyalty and improve financial wellbeing for our