Client Experience Banker - Growth & Solutions

Bank of America; Frederick (MD); On-site; USD 52,000 - 56,000; Full time

Job summary

Bank of America in Frederick, MD is seeking a client-focused associate to greet and educate customers in the lobby, assist with self-service banking, and accurately process cash transactions as needed. You will engage clients in meaningful conversations to understand financial priorities and connect them with suitable solutions.

The role emphasizes building relationships, following bank procedures, and delivering an exceptional client experience while complying with applicable laws and policies.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus
• Collaborates effectively to build relationships
• Displays passion, commitment and drive to deliver an improved client experience
• Confident in identifying solutions for clients based on needs
• Effective communicator with all clients
• Able to learn and adapt to new information and technology platforms
• Educates clients on self-service banking (ATM/online/mobile)
• Applies critical thinking to meet client needs
• Follows established processes and regulations
• Manages time and capacity efficiently
• Willing to work weekends/extended hours at nearby centers

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to act in the best interest of clients and the bank
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Frederick, MD is seeking a client-focused associate to greet and educate customers in the lobby, assist with self-service banking, and accurately process cash transactions as needed. You will engage clients in meaningful conversations to understand financial priorities and connect them with suitable solutions.

The role emphasizes building relationships, following bank procedures, and delivering an exceptional client experience while complying with applicable laws and policies.