Customer Experience & Front-End Lead (Flexible Scheduling)

Kroger Co.; Rifle (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Co. in Rifle, CO is hiring a Store Associate to deliver friendly, efficient customer service and support front-end operations. You will greet customers, assist with checkout, stocking, and cart collection, while upholding company policies and safety guidelines.

You'll help maintain a clean, safe store environment, monitor pricing discrepancies, train or coach teammates on procedures, and strive to exceed sales, labor, and service goals. Prior experience in retail is a plus.

Qualifications

• Minimum: High School Diploma or GED.
• 6 months related experience or training or equivalent.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor/team player.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions.
• Greet customers in a genuine and friendly manner and assist them by escorting them to products and helping with loads.
• Anticipate customer needs and respond to questions to strengthen loyalty.
• Oversee front end operations to meet sales, profit and labor goals with effective cost control and shrink reduction.
• Ensure front end cleanliness, maintenance and sanitation, and adherence to policies and laws.
• Train, monitor and coach associates on front end policies and procedures.
• Communicate pricing and signage discrepancies to the pricing coordinator.

Skills

customer service

math skills

communication

decision making

team player

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

The Kroger Co. in Rifle, CO is hiring a Store Associate to deliver friendly, efficient customer service and support front-end operations. You will greet customers, assist with checkout, stocking, and cart collection, while upholding company policies and safety guidelines.

You'll help maintain a clean, safe store environment, monitor pricing discrepancies, train or coach teammates on procedures, and strive to exceed sales, labor, and service goals. Prior experience in retail is a plus.