Customer Experience Associate

Kroger Co.; Glenwood Springs (CO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Kroger Co. is seeking a Front End Associate in Glenwood Springs, CO to deliver friendly, efficient service, guide customers, and maintain a clean, safe store environment. You will resolve questions, assist with product location, and support checkout operations to ensure a smooth shopping experience.

Join a team that values respect, integrity and safety, with opportunities for growth, tuition support, and comprehensive benefits as part of America's largest grocer.

Qualifications

• High School Diploma or GED
• Approximately 6 months related experience or training
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Interpersonal skills

Math skills

Team player

Communication

Fast-paced

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Kroger Co. is seeking a Front End Associate in Glenwood Springs, CO to deliver friendly, efficient service, guide customers, and maintain a clean, safe store environment. You will resolve questions, assist with product location, and support checkout operations to ensure a smooth shopping experience.

Join a team that values respect, integrity and safety, with opportunities for growth, tuition support, and comprehensive benefits as part of America's largest grocer.