Customer Experience Front Desk & Rentals Specialist

JM Test Systems, LLC.; Baton Rouge (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

JM Test Systems, LLC. is seeking a Store Front Clerk to be the first point of contact for customers and to support inside sales, rental, and administrative teams throughout the customer journey from drop-off through invoicing.

The role emphasizes checking equipment status, sharing pricing for calibration services, coordinating drop-offs/pickups, maintaining logs, handling rental returns and payments, and assisting customers with account setup and AR-related questions.

Qualifications

• Customer-focused store front service.
• Attention to detail in logs and records.

Responsibilities

• Check equipment status and provide updates to customers.
• Share pricing information for calibration and related services.
• Coordinate customer equipment drop-offs and pickups.
• Maintain accurate logs and customer records.
• Manage rental returns and process credit card payments.
• Assist new customers with account setup and documentation.
• Support Accounts Receivable (AR) activities, including invoice questions and collecting payments.

Job description

JM Test Systems, LLC. is seeking a Store Front Clerk to be the first point of contact for customers and to support inside sales, rental, and administrative teams throughout the customer journey from drop-off through invoicing.

The role emphasizes checking equipment status, sharing pricing for calibration services, coordinating drop-offs/pickups, maintaining logs, handling rental returns and payments, and assisting customers with account setup and AR-related questions.