Customer Experience & Equipment Specialist

U-Haul; St. Louis (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

ESOP

Gym Reimbursement Program

Job summary

U-Haul is seeking a Customer Service Representative to assist customers with products and services, manage rentals using U-Scan, and help move and hook up trucks and trailers. Responsibilities include inspecting equipment, preparing invoices, and educating customers about offerings.

The role emphasizes safety, on-the-job education, and opportunities to grow within the company. Competitive benefits and training are provided.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to assist customers with products and services, manage rentals using U-Scan, and help move and hook up trucks and trailers. Responsibilities include inspecting equipment, preparing invoices, and educating customers about offerings.

The role emphasizes safety, on-the-job education, and opportunities to grow within the company. Competitive benefits and training are provided.