Customer Experience & Engagement Specialist

Fisher's Technology; Boise (ID); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Top Workplace

401K with match

Paid Time Off

Tuition Reimbursement

Life Insurance

Job summary

Fisher's Technology in Boise is seeking a Customer Engagement Representative to manage phone queues, emails and technician queues while delivering exceptional service.

The ideal candidate has 2+ years in customer service, strong MS Office skills, and a collaborative mindset to support our FCC and IT teams while helping customers maximize the value of our business technology solutions.

We offer opportunities for growth, comprehensive benefits, and a culture that values customer focus and teamwork.

Qualifications

• Minimum 2+ years in a customer service role.
• Proficient with Outlook, Teams and Word.
• Strong written and verbal communication.
• Able to manage multiple tasks simultaneously.

Responsibilities

• Manage phone queue and email inboxes while providing exceptional customer service.
• Manage technician queues, call volumes, and response times.
• Understand how customers use their office technology and familiarize yourself with services offered.
• Create service tickets based on issue urgency (hardware, software, or network).
• Collaborate with Accounting to review service billing.
• Coordinate with Operations to route supply orders.
• Serve as a resource for internal teams.
• Deliver the highest standard of customer service and ensure customer satisfaction.

Skills

Customer service

Microsoft Office

Multi-tasking

Communication

Job description

Fisher's Technology in Boise is seeking a Customer Engagement Representative to manage phone queues, emails and technician queues while delivering exceptional service.

The ideal candidate has 2+ years in customer service, strong MS Office skills, and a collaborative mindset to support our FCC and IT teams while helping customers maximize the value of our business technology solutions.

We offer opportunities for growth, comprehensive benefits, and a culture that values customer focus and teamwork.