Customer Engagement Specialist – IT Services & Support

Loffler Companies; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Top Workplace

Career Advancement

Employer Paid Life Insurance

Disability Insurance

Paid Time Off

Volunteer Time

Holidays

Bereavement Leave

Parental Leave

Benefits Package including Medical/Dye

401K with Employer Match

Tuition Reimbursement

Job summary

Fisher's Technology, a Loffler Company, is seeking a Customer Engagement Representative to join our FCC team in Boise, ID. You will manage phone queues, email inboxes, and technician queues while delivering outstanding service to customers and coordinating with IT service professionals.

The ideal candidate has strong attention to detail, is customer service oriented, and can collaborate with cross-functional teams to ensure timely and accurate service delivery.

Qualifications

• Minimum 2+ years of experience in a customer service role.
• Be familiar with Microsoft Office suites (Outlook, Teams, and Word). Additional training will be provided as necessary.
• Must be able to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Maintain collaborative, cooperative, and effective working relationships with others.
• Be friendly and engaging when communicating with customers and fellow team members.

Responsibilities

• Manage phone queue and email inboxes while providing exceptional customer service.
• Manage technician queues, call volumes, and response times.
• Understand how customers need to utilize their office technology and familiarize yourself with the various services and offerings provided to our customers.
• Perform basic fact finding to determine urgency of issue, if problem is hardware, software or network related and create the service ticket accordingly.
• Work with the Accounting Team to help review and maintain service billing.
• Partner with Operations Team to place and route customer supply orders.
• Act as a resource for the company’s internal teams, routing inquiries, communications, and requests as needed.
• Offer the highest standard of customer service possible and ensure extremely happy customers while being effortless to work with.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Tools

Microsoft Office Suite

Job description

Fisher's Technology, a Loffler Company, is seeking a Customer Engagement Representative to join our FCC team in Boise, ID. You will manage phone queues, email inboxes, and technician queues while delivering outstanding service to customers and coordinating with IT service professionals.

The ideal candidate has strong attention to detail, is customer service oriented, and can collaborate with cross-functional teams to ensure timely and accurate service delivery.