Customer Experience Advisor - Tech Support & Billing

Loffler Companies; Boise (ID); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Top Workplace

Career Advancement

Employer Paid Life Insurance and Dis

Paid Time Off, Paid Sick Time, Holiday

Benefits Package including Medical, R

401K with Employer Match

Tuition Reimbursement

Descripción de la vacante

Fisher's Technology, a Loffler Company, is seeking a Customer Engagement Representative to join the Fisher's Contact Center. You will manage phone queues, the customer email inbox, and technician queues while delivering exceptional service to clients.

You'll collaborate with Imaging and IT Service professionals, review service billing with Accounting, and route inquiries to the right internal teams. The ideal candidate has at least two years in customer service, strong communication, and

Formación

• Minimum 2+ years of experience in a customer service role.
• Familiar with Microsoft Office (Outlook, Teams, Word).
• Must be able to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Maintain collaborative, cooperative working relationships with others.
• Be friendly and engaging when communicating with customers and team members.

Responsabilidades

• Manage phone queue and email inboxes while providing exceptional customer service.
• Manage technician queues, call volumes, and response times.
• Understand how customers need to utilize their office technology and familiarize yourself with services offered.
• Perform basic fact finding to determine urgency and create the service ticket accordingly.
• Work with Accounting to review and maintain service billing.
• Partner with Operations to place and route customer supply orders.
• Route inquiries and requests as needed to internal teams.
• Provide the highest standard of customer service and ensure customer satisfaction.

Conocimientos

Customer service

Multitasking

Communication

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Fisher's Technology, a Loffler Company, is seeking a Customer Engagement Representative to join the Fisher's Contact Center. You will manage phone queues, the customer email inbox, and technician queues while delivering exceptional service to clients.

You'll collaborate with Imaging and IT Service professionals, review service billing with Accounting, and route inquiries to the right internal teams. The ideal candidate has at least two years in customer service, strong communication, and