Customer Experience & Dispatch Specialist

Paylocity; Glen Burnie (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K match

8 company-paid holidays

PTO

Job summary

Vortex Doors is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries with courtesy and professionalism. You will support scheduling, documentation, dispatch, and knowledge of our door services.

The role requires strong communication, problem-solving, and team collaboration in a busy office setting. Office-based work hours apply, with a focus on delivering exceptional customer experiences.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong problem-solving and decision-making abilities implied.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner.
• Identify and analyze customer needs, provide creative solutions, and schedule services.
• Maintain detailed records of customer interactions in the CRM.
• Dispatch vehicles and coordinate personnel to meet customer requests.
• Develop an understanding of products and services to provide accurate information.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Multi-tasking

Teamwork

CRM software proficiency

Education

High school diploma or equivalent

AA/BA preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Vortex Doors is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries with courtesy and professionalism. You will support scheduling, documentation, dispatch, and knowledge of our door services.

The role requires strong communication, problem-solving, and team collaboration in a busy office setting. Office-based work hours apply, with a focus on delivering exceptional customer experiences.