Customer Service Representative

Vortex Doors; Wood Dale (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) match

8 company paid holidays

Paid time off

Job summary

Vortex Doors is seeking a customer-focused representative to be the first point of contact for customers, handling inquiries and service coordination in a fast-paced office setting.

The role involves phone and email interactions, scheduling services, and maintaining accurate records, with opportunities for professional growth and a strong benefits package.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service experience or administrative background.
• Excellent communication and interpersonal skills.
• Strong problem-solving and data-entry accuracy.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner, addressing inquiries and providing service assistance.
• Identify customer needs, offer solutions, schedule services, and escalate complex issues to management as needed.
• Maintain detailed records of customer interactions in the CRM system.
• Dispatch vehicles and personnel to meet customer requests based on location and urgency.
• Develop product knowledge to provide accurate information to customers.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Data entry

Teamwork

Prioritization

Education

High school diploma

AA/BA preferred

Tools

CRM systems

Microsoft Office

Job description

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

• Hourly salary based on experience
• Career Advancement opportunities
• Positive Work Environment
• Recognitions and Rewards
• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
• Position requires you to be available to work in the office at the service center, not remotely
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to walk short distances and sit for prolonged periods of time.
• Noise level is moderate in an office environment.
• Must be able to lift up to 15 lbs.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.