Customer Service Representative

VORTEX INDUSTRIES, LLC; Glen Burnie (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K match

8 company-paid holidays

PTO

Job summary

Vortex Doors is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries with courtesy and professionalism. You will support scheduling, documentation, dispatch, and knowledge of our door services.

The role requires strong communication, problem-solving, and team collaboration in a busy office setting. Office-based work hours apply, with a focus on delivering exceptional customer experiences.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong problem-solving and decision-making abilities implied.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner.
• Identify and analyze customer needs, provide creative solutions, and schedule services.
• Maintain detailed records of customer interactions in the CRM.
• Dispatch vehicles and coordinate personnel to meet customer requests.
• Develop an understanding of products and services to provide accurate information.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Multi-tasking

Teamwork

CRM software proficiency

Education

High school diploma or equivalent

AA/BA preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

• Hourly salary based on experience
• Career Advancement opportunities
• Positive Work Environment
• Recognitions and Rewards
• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
• Position requires you to be available to work in the office at the service center, not remotely
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to walk short distances and sit for prolonged periods of time.
• Noise level is moderate in an office environment.
• Must be able to lift up to 15 lbs.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.