Customer Experience & Dispatch Coordinator

VORTEX INDUSTRIES, LLC; Woodridge (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health benefits

401K match

8 company paid holidays

PTO

Job summary

Reliable Door and Dock is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries via phone and email and providing service assistance. You will document interactions and coordinate dispatches to schedule services efficiently.

We offer hourly compensation based on experience, opportunities for career advancement, a positive work environment, and comprehensive health benefits, a 401K match, 8 paid holidays, and PTO.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Develop an understanding of our products and door services to provide accurate information to customers.

Skills

Customer service

CRM software

MS Office

Communication

Teamwork

Education

High school diploma or equivalent

AA/BA preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Description

Reliable Door and Dock, a Vortex Doors Company, is a leading commercial overhead door and loading dock equipment service and installation company, headquartered in Jackson, WI. We specialize in delivering top-quality service, providing excellent customer experiences, and keeping businesses operating smoothly. Our skilled and experienced service technicians, installation crews, sales representatives, and support staff are the best in the industry! We are seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

• Hourly salary based on experience
• Career Advancement opportunities
• Positive Work Environment
• Recognitions and Rewards
• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

• Regular shifts are available between Vortex business hours of 7:00 AM - 4:00 PM; Monday through Friday.
• Position requires you to be available to work in the office at the service center, not remotely
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to walk short distances and sit for prolonged periods of time.
• Noise level is moderate in an office environment.
• Must be able to lift up to 15 lbs.

For more information on our company, please visit www.RDoor.com.

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Reliable Door and Dock is an affirmative action and equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All candidates must be willing and able to pass a pre-employment drug test.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.