Customer Service Shift Leader (up to $20/hr)

ZippyApp - Recruitment Marketing; Minneapolis (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

ZippyApp - Recruitment Marketing is hiring a Customer Service Shift Leader for our Excelsior stores in Minneapolis. This leadership position focuses on delivering exceptional customer service and managing the front of house interactions.

The ideal candidate is passionate about people, and will ensure a clean and organized store environment while leading a dynamic team. This role offers the chance to grow within an innovative franchise that is transforming the laundry and garment care industry.

Qualifications

• Natural conversationalist with a passion for customer interaction.
• Ability to manage and train customer service staff effectively.
• Experience in resolving client issues in a timely manner.

Responsibilities

• Introduce Tide Cleaners benefits to new customers.
• Build customer loyalty through personalized service.
• Maintain a clean, organized store atmosphere.
• Resolve client issues professionally.
• Manage customer service staff scheduling.

Skills

Customer service expertise

Problem-solving abilities

Computer savvy

Positive attitude

Teamwork

Job description

We are hiring for a Customer Service Shift Leader for our Excelsior stores located at 426 Lake Street in Excelsior, MN. This is a Monday - Friday position with alternating Saturday shifts as needed. Overtime available based on willingness to cover additional shifts. We are growing and looking to build our customer service leadership team! Come work for an exciting new franchise that is the fastest growing laundry & garment care brand in Minneapolis. We are seeking an ambitious and energetic customer service professional looking to advance their career with Tide Cleaners.

What exactly would I do? You will be focused on front of house customer service, interacting with customers looking to drop off or pick up their clothes. Your #1 priority will be ensuring a positive customer experience for our Tide Cleaners’ clientele. Do you have what it takes? You must be great with customers, a natural conversationalist with a genuine desire to get to know our regular customers. At the same time, it will be helpful if you are computer savvy and a problem solver.

Requirements / Responsibilities

• Introduce Tide Cleaners benefits to new customers
• Build customer loyalty through personalized service
• Resolve client issues and concerns in a professional, timely manner
• Maintain a clean, organized & upbeat store environment
• Manage your day, night and weekend customer service staff

Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it will be helpful if you are computer savvy and a problem solver. We will provide you with hands on Tide Cleaners training and all of the tools you need to be successful and advance in our company.

Our stores are clean, bright & fresh! Our process is completely non-toxic using Green Earth dry cleaning technology (and Tide/Downy products).

Ideal Candidate

• Passion for people and a positive attitude
• Team-oriented work ethic
• Ability to think on your feet in a fast paced environment

Essential Job Functions

• Must be able to perform job tasks on your feet for extended period of time
• Must be able to operate a computer (typing, data entry, processing customer payments)
• Use of fine motor skills when inspecting and detailing in garments