Customer Experience Coordinator (Service & Orders)

Alsco Inc.; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, Vision + FSA/HSA

Life Insurance & Disability Insurance

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms in Texas is seeking a Customer Service Coordinator to drive customer loyalty by responding to inbound calls and making proactive outbound calls. The CSC coordinates information with the Service Department and follows up to ensure satisfactory resolution.

Responsibilities include maintaining call logs, preparing reports, and supporting the service team. This non-exempt role reports to the Service Manager and requires excellent English communication and strong organizational skills.

Qualifications

• Excellent telephone skills and professional demeanor.
• Strong customer service experience and relationship-building.
• Proficient in MS Office and basic administrative tasks.
• Excellent verbal and written English communication.
• Strong time management and ability to work in a team.

Responsibilities

• Respond to customer service needs in a courteous, professional manner according to company policy.
• Make outbound calls or respond to inbound calls for audits, upselling, problem resolution and order processing.
• Coordinate information flow within the Service Department, maintain call logs, print daily reports and arrange deliveries.
• Build relationships, educate customers and proactively resolve concerns with supervision.
• Prepare and track Welcome packets, renewals, service agreements and reports.
• Monitor and report competitive activity.
• Follow instructions, attend meetings and perform other tasks as directed by supervision.
• Support other service personnel as required.

Skills

Telephone skills

Customer service

MS Office

English communication

Time management

Team player

Education

High School graduation

Tools

MS Office

Job description

Alsco Uniforms in Texas is seeking a Customer Service Coordinator to drive customer loyalty by responding to inbound calls and making proactive outbound calls. The CSC coordinates information with the Service Department and follows up to ensure satisfactory resolution.

Responsibilities include maintaining call logs, preparing reports, and supporting the service team. This non-exempt role reports to the Service Manager and requires excellent English communication and strong organizational skills.