Customer Experience Coordinator — Launch Your CX Career

Mohawk Industries, Inc.

Chatsworth (GA)

On-site

USD 38,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Flexible work schedule

Job summary

Mohawk Industries, Inc. in Chatsworth, GA, seeks a Customer Experience Coordinator to support customer-related problems of limited complexity and perform a range of administrative tasks to learn the department.

You will coordinate multiple aspects of the customer experience, including inquiries, issue resolution, and initiatives to boost satisfaction. The ideal candidate has a bachelor’s degree or equivalent education and up to 2 years of relevant experience, with strong communication and

Qualifications

Bachelor’s degree in a related field or equivalent education and/or experience.
0-2 years’ relevant experience or equivalent education and/or experience.

Responsibilities

Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
Respond promptly to customer inquiries through various channels, including phone, email, and chat.
Work proactively to resolve customer issues and provide timely solutions.
Coordinate communication with customers and associates.
Serve as a customer experience resource for other associates.
May be responsible for some warehouse and inventory tasks.
Maintain accurate and organized records of customer interactions and resolutions.
Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
Perform other duties as needed.