Customer Experience Coordinator - Insurance Office

Insurewaunakee; Waunakee (WI); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Benefit Stipend

Simple IRA with matching

Opportunity for advancement

Paid time off

Wellness resources

Job summary

John Jensen State Farm in Waunakee, WI is seeking a friendly receptionist to be the first impression of our office. You’ll greet customers, answer phones, and keep things running smoothly while building relationships and delivering outstanding service.

We offer full-time hours, paid licensing, a starting salary of $40,000 per year, and benefits including a Simple IRA with company matching, paid time off, and wellness resources.

Qualifications

• Must have strong customer service mindset.
• Excellent communication in person and on the phone.
• Able to stay organized and multi-task in a fast-paced environment.

Responsibilities

• Greet customers in person and over the phone with warmth and professionalism.
• Answer questions, schedule appointments, and direct customers to the right team member.
• Assist customers with policy changes, billing questions, and general service needs.
• Process policy updates and maintain detailed customer records.
• Build lasting relationships and provide outstanding service.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Phone skills

Education

High school diploma

Job description

John Jensen State Farm in Waunakee, WI is seeking a friendly receptionist to be the first impression of our office. You’ll greet customers, answer phones, and keep things running smoothly while building relationships and delivering outstanding service.

We offer full-time hours, paid licensing, a starting salary of $40,000 per year, and benefits including a Simple IRA with company matching, paid time off, and wellness resources.