Receptionist - State Farm Agent Team Member

John Jensen - State Farm Agent; Waunakee (WI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Benefit Stipend

Simple IRA with matching

Opportunity for advancement

Paid time off

Wellness resources

Job summary

John Jensen State Farm in Waunakee, WI is seeking a friendly receptionist who will greet customers, answer phones, and keep the office running smoothly. You'll build relationships with customers and become a trusted resource during life's major moments.

No prior insurance experience required. If you enjoy helping people, staying organized, and taking initiative, this role offers training, licensing support, and opportunities for advancement within a close-knit team.

Qualifications

• Insurance experience isn't required.
• Customer-focused mindset with a willingness to learn.
• Ability to greet customers and handle multiple tasks smoothly.

Responsibilities

• Welcome customers in person and over the phone with professionalism and warmth.
• Answer questions, schedule appointments, and direct customers to the right team member.
• Assist customers with policy changes, billing questions, claims support, and general service needs.
• Process policy updates accurately and maintain detailed customer records.
• Build lasting relationships by getting to know our customers and providing outstanding service.
• Recognize when customers may benefit from reviewing their insurance and help connect them with the appropriate team member.
• Help keep the office organized and ensure every customer has an exceptional experience.

Skills

Outgoing

Professional communication

Organizational skills

Curiosity

Initiative

Coachability

Customer service

Job description

Benefits:

• Benefit Stipend
• Simple IRA with matching
• Opportunity for advancement
• Paid time off
• Wellness resources

Receptionist

John Jensen State Farm is Waunakee's highly rated insurance agency (4.9 on Google and voted Favorite Insurance Agency three years running). We're looking for a friendly, organized professional to become the first impression of our office.

While you'll greet customers, answer phones, and keep things running smoothly, this role is much more than sitting behind a front desk. You'll build relationships with customers, solve problems, and become a trusted resource for people during some of life's biggest moments.

If you enjoy working with people, learning new things, and being part of a close-knit team, we'd like to meet you.

What You'll Do

• Welcome customers in person and over the phone with professionalism and warmth.
• Answer questions, schedule appointments, and direct customers to the right team member.
• Assist customers with policy changes, billing questions, claims support, and general service needs.
• Process policy updates accurately and maintain detailed customer records.
• Build lasting relationships by getting to know our customers and providing outstanding service.
• Recognize when customers may benefit from reviewing their insurance and help connect them with the appropriate team member.
• Help keep the office organized and ensure every customer has an exceptional experience.

What We're Looking For

Insurance experience isn't required.

We're looking for someone who naturally enjoys working with people and takes pride in creating a great customer experience.

You may be a great fit if you:

• Are outgoing and comfortable starting conversations with new people.
• Communicate confidently and professionally in person and over the phone.
• Stay organized and manage multiple priorities without losing attention to detail.
• Enjoy learning and are naturally curious.
• Take initiative instead of waiting to be told what to do.
• Accept coaching well and enjoy improving your skills.
• Want a career where you can continue to grow and take on new responsibilities.

Customer service, hospitality, retail, banking, or other people-focused experience is a plus.

Training & Career Development

We'll provide comprehensive training and pay for your Wisconsin Property & Casualty, Life, and Health insurance licensing, including exam and course costs upon successful completion.

As your knowledge and confidence grow, you'll have opportunities to expand your responsibilities, continue developing professionally, and build a long-term career within our agency.

Compensation & Benefits

• Starting salary of $40,000
• Performance-based commissions and bonus opportunities
• Agency-paid licensing and training
• Ongoing professional development
• Supportive team environment with opportunities for advancement