Customer & Revenue Experience Manager

Thesciongroupllc

Washington (Washington County)

On-site

USD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Bonus

Benefits

Job summary

The Scion Group LLC is seeking a Customer & Sales Experience Manager (CXM) to lead a team of relationship builders who strive for customer satisfaction and to drive the organization’s revenue goals. The CXM will implement and maintain initiatives that support revenue and sales targets while delivering exceptional customer experiences and fostering a customer-centric culture.

Under this role, responsibilities include overseeing sales and revenue management, marketing initiatives, and team

Qualifications

College graduate preferred with experience in customer service, sales and/or community management.
Ability and willingness to work up to six days per week for necessary level of management coverage.
Values and fosters a diverse, respectful working environment.
Commitment to excellence, detail, and strong communication.

Responsibilities

Manages all customer interactions on the sales floor, personally and through team members.
Escalates feedback on sales barriers and implements solutions.
Develops revenue plans including renewals, incentives, unit mix, rates and fees.
Reports on revenue performance and recommends strategy adjustments.
Manages marketing budget and conducts market surveys.
Maintains information within BI and sales data systems.
Ensures customer experience and sales align with brand standards.
Keeps current on community knowledge, market data, processes, and sales skills.
Pursues required training and adheres to policies and Fair Housing laws.