Customer Experience Leader (General Interest)

Conscious Talent; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

A recruitment agency seeks experienced customer experience leaders dedicated to personal and professional growth. The role involves leading customer experience strategies, building teams focused on support, and integrating practices that emphasize empathy and trust. Ideal candidates should have over 8 years of relevant experience and be passionate about developing meaningful customer relationships. The company values authenticity and individual growth, making this a unique opportunity for those who align with these principles.

Qualifications

• 8+ years in customer experience, support, or success leadership roles.
• Experience building and scaling customer experience functions.
• Skilled at blending metrics and human-centered service design.

Responsibilities

• Lead and evolve customer experience strategy across support and onboarding.
• Build teams that deliver proactive and relational customer support.
• Integrate empathy and compassion into team practices.

Skills

Customer experience leadership

Empathy

Team management

Metrics-driven service design

Personal development

Trust-building

Job description

Who We Are

Conscious Talent connects high-performing professionals that are deeply committed to inner work and professional excellence to opportunities at companies that value this. We help leaders like you find roles that align not just with your expertise, but with your inner growth journey and purpose.

We believe that when leaders who are committed to their inner and outer development come together, new ways of relating, creating, and leading emerge.

What We’re Looking For

Conscious Talent is looking for world-class customer experience leaders (Chief Customer Officers, VP of Customer Experience, Heads of Customer Support or Success, Directors of Support or CX) who are committed to their inner work journey and mastery of their craft.

Ideal candidates will have a proven track record of designing and scaling customer experience strategies that center empathy, trust, and long-term value. If you’re someone who sees every customer interaction as a chance to build meaningful relationship and reinforce mission and wants to work in an environment that honors your authenticity and growth journey we’d love to hear from you.

What You Might Do (depending on the opportunity)

• Lead and evolve customer experience strategy across success, support, onboarding, and community
  

• Build and manage teams that deliver proactive, relational, and high-integrity customer support
  

• Develop systems that ensure customers feel deeply seen, supported, and heard
  

• Partner with product, operations, and marketing to surface customer insights and align cross-functional priorities
  

• Embed relational intelligence, trust-building, and presence into every touchpoint
  

• Integrate inner work values such as empathy, awareness, and compassion into team practices
  

• Contribute to a leadership culture that prizes authenticity, self-awareness, and trust
  

Who You Are

• 8+ years in customer experience, support, or success leadership roles (e.g., CCO, VP of CX, Head of Support or Customer Success, Director of Customer Success)
  

• Experience building and scaling CX functions in values-aligned or high-growth environments
  

• Skilled at blending metrics-driven rigor with human-centered service design
  

• Values-driven, growth-oriented, and passionate about supporting customer journeys with care
  

• Your life demonstrates commitment to personal development, self-awareness, and understanding others
  

• Interested in a deeper integration between your personal and professional development

Bonus Points

• Prior experience in conscious organizations or purpose-driven companies
  

• Experience designing customer education, community, or customer-led growth initiatives
  

• Background in service design, voice of customer programs, or experience operations
  

Why Apply?

Joining our talent network puts you on the radar for opportunities with companies that truly value who you are beyond the basics in your resume. Whether or not you’re actively job hunting, we want to know you so when the right opportunity arises, you’re already in the flow.