Customer Experience Coordinator – Front Desk & Showroom

CAMPBELL COMPANIES; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

CAMPBELL COMPANIES in Salt Lake City is seeking a Customer Experience Coordinator to join our Technology Group. You will be the first point of contact for customers, vendors, and visitors, ensuring a professional, welcoming, and safe showroom and reception area.

You will support front desk operations, assist with retail product purchases and sales transactions, manage showroom inventory, and help keep CRM and business systems up to date.

Qualifications

• High school diploma or equivalent.
• At least two years of experience in customer service, retail sales, reception, or office support.
• Strong verbal and written communication skills.
• Professional, friendly, and customer-focused demeanor.
• Excellent organizational and multitasking skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong attention to detail and problem-solving ability.
• Dependable, punctual, and able to work independently and as part of a team.

Responsibilities

• Greet and assist customers, vendors, and visitors in a professional and friendly manner.
• Answer and direct incoming calls and customer inquiries.
• Maintain a clean, organized, professional, and safe reception area and showroom.
• Assist customers with retail product purchases and sales transactions.
• Stock, organize, clean, and replenish retail inventory and showroom displays.
• Monitor inventory levels and communicate restocking needs.
• Follow safe work practices and promptly report safety concerns, hazards, or maintenance needs.
• Support the sales team by converting approved quotes into sales orders as needed.
• Process customer orders and update CRM and business systems as needed.
• Assist the Service Center with customer repair check-in and intake as needed.
• Support other office, sales, and operational tasks as assigned.

Skills

Customer service

Reception

Sales

Front desk

Team communication

Education

High school diploma or equivalent

Tools

Zoho CRM

Microsoft Dynamics 365 Business Central

Microsoft Office

Job description

CAMPBELL COMPANIES in Salt Lake City is seeking a Customer Experience Coordinator to join our Technology Group. You will be the first point of contact for customers, vendors, and visitors, ensuring a professional, welcoming, and safe showroom and reception area.

You will support front desk operations, assist with retail product purchases and sales transactions, manage showroom inventory, and help keep CRM and business systems up to date.