Customer Experience Coordinator - Front Desk

Socket.dev; Countryside (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth & Advancement

Fertility & Adoption Assistance

Comprehensive Health Benefits

Life Insurance & 401(k)

Paid Clothing Program

Employee Discounts

Employee Resource Groups

Community Involvement

Employee Assistance Program (EAP)

Referral Program

Job summary

Walser Automotive Group is seeking a front desk/administrative assistant to greet customers, answer calls, and manage data entry at our Illinois dealerships. You will assist with plate logs, appointment coordination, and daily queue processing while supporting the Funding & Titling team.

The role requires professional presentation, strong written and verbal communication, and proficiency with MS Office. Benefits include PTO, health coverage, retirement matching, and opportunities for career

Qualifications

• Excellent phone etiquette.
• Strong attention to detail.
• Excellent written and verbal skills.
• Intermediate proficiency with Microsoft Word, Excel and Outlook.
• Must have good time management and be detail oriented.
• Must have ability to multi-task in a fast paced environment.

Responsibilities

• Greet and direct customers arriving at the dealership.
• Answer incoming calls.
• Scan customer information into system.
• Filing and data entry.
• Receipt of money.
• Page for available sales reps.
• Ensure a constant supply of deal jackets for the Sales Floor.
• Manage the Plate Log (contacting customers upon plate arrival, distributing plates, and weekly audit).
• Daily processing of print and email queue in system.
• Manage incoming appointments (prepping folders and ensuring appointments are properly marked as Show/No Show).
• All other duties, tasks and/or projects as assigned.
• Other Miscellaneous Duties.
• Support Funding & Titling team.
• Follow-up with customers as needed / requested by teams Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded.

Skills

Phone etiquette

Attention to detail

Written & verbal communication

MS Office proficiency

Time management

Multi-tasking

Tools

MS Word

MS Excel

Outlook

Job description

Walser Automotive Group is seeking a front desk/administrative assistant to greet customers, answer calls, and manage data entry at our Illinois dealerships. You will assist with plate logs, appointment coordination, and daily queue processing while supporting the Funding & Titling team.

The role requires professional presentation, strong written and verbal communication, and proficiency with MS Office. Benefits include PTO, health coverage, retirement matching, and opportunities for career