Receptionist

Volvo Limited; Jacksonville (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability benefits

Life Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee vehicle purchase plan

Health and wellness program

Sundays off

Job summary

Fields Lexus of Jacksonville is seeking energetic team members to join our dealership environment and deliver premium customer service experiences. We focus on safety, integrity, courtesy, presentation, and efficiency while promoting growth within the organization.

As a family owned dealership, we offer a supportive culture with opportunities for advancement, paid training, and a comprehensive benefits package. Sundays off and employee vehicle purchase plans are included where applicable.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Ability to communicate customers' interests and needs to management.
• Professional personal appearance and courteous demeanor.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system.
• Receive payments from customers and record the amount received on the ticket.
• Make change accurately and issue receipts.
• Answer phones and direct customers to the proper department.
• Handle complaints diplomatically and refer to the right person.

Skills

Microsoft Office

Flexible hours

Customer communication

Professional appearance

Driving record check

Tools

Microsoft Office

Job description

Fields Lexus of Jacksonville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines