Customer Experience Coordinator

Hopesglobalgetaways

Warner Robins (GA)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Flexible remote scheduling options

Step-by-step onboarding and ongoing mentorship

Eligibility for travel-related incentives and industry perks

Job summary

A remote travel planning agency is seeking a Customer Experience Coordinator to assist clients in organizing leisure trips. The role requires strong communication and organization skills, with responsibilities including coordinating trip components and providing planning suggestions. This position offers flexible remote scheduling, ongoing mentorship, and travel-related incentives. Ideal candidates should be comfortable working independently and possess a strong interest in customer service.

Qualifications

Interest in customer experience support within a travel planning environment.
Ability to manage several coordination tasks efficiently.
Comfortable working independently in a remote workspace.

Responsibilities

Assist clients with coordinating trip components such as hotels, flights, and activities.
Review traveler interests to help identify suitable destination options.
Maintain organized records of itineraries within internal coordination systems.

Skills

Strong communication skills

Organization skills

Customer experience support

Tools

General computer tools

Online platforms

Job description

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

We are currently growing our remote coordination team and are seeking individuals who enjoy working with people and supporting positive customer experiences to join us as Customer Experience Coordinator. In this role, you will assist clients as they prepare for upcoming leisure trips by helping organize planning details, reviewing preferences, and ensuring reservation components stay accurate throughout the process.

This opportunity is especially appealing for applicants who enjoy communication-focused roles, structured task management, and learning about vacation destinations while working in a flexible virtual environment. Training materials and continued guidance are available from the start.

What You'll Be Doing

Assist clients with coordinating trip components such as hotels, flights, cruises, and activities
Review traveler interests to help identify suitable destination options
Provide helpful planning suggestions that support itinerary development
Participate in ongoing training, FAM trips, and industry events
Work with supplier partners to confirm reservation details and updates
Maintain organized records of itineraries within internal coordination systems
Stay informed about current travel opportunities and seasonal promotions
Support clients throughout multiple stages of their travel preparation timeline

What We're Looking For

Interest in customer experience support within a travel planning environment
Strong communication and organization skills
Ability to manage several coordination tasks efficiently
Comfortable working independently in a remote workspace
Familiarity with general computer tools and online platforms
Must reside in the United States., United Kingdom, Spain, Mexico,or other qualifying regions
Previous travel industry experience is not requiredonboarding support is provided

What This Role Offers