Client Experience Coordinator

Hopesglobalgetaways; Detroit (MI); On-site; Full time

Benefits offered by this job

Flexible scheduling

Training provided

Supportive team environment

Incentive programs

Special perks

Opportunity for long-term growth

Job summary

A remote travel coordination company is seeking a Client Experience Coordinator to assist clients in planning their trips. The role involves organizing travel components, managing reservations, and supporting client inquiries. Ideal candidates possess strong communication skills, attention to detail, and a comfort with remote work. The company offers a supportive team environment, flexible scheduling, and opportunities for growth, making this an excellent position for individuals passionate about travel.

Qualifications

• Strong communication skills essential for assisting clients.
• Detail-oriented to manage client planning accurately.
• Ability to work independently in a remote setting.

Responsibilities

• Help arrange accommodations, transportation, and vacation experiences.
• Review planning options using reservation platforms.
• Prepare confirmations and organize itineraries.
• Respond to planning questions and service-related requests.
• Maintain organized digital files for client planning activities.
• Participate in virtual learning sessions.

Skills

Strong written and verbal communication abilities

Attention to detail when managing planning information

Comfort working independently in a remote environment

Familiarity with basic computer tools and web-based systems

Interest in travel coordination and customer support

Reliable internet access

Job description

Position Overview

We are currently expanding our remote team and inviting applications for a Client Experience Coordinator role. In this position, you'll assist with guiding clients through the planning process, helping organize trip components, and ensuring reservation details remain accurate throughout each stage of coordination.

This opportunity is well suited for individuals who enjoy supporting people, staying organized, and working independently in a structured work-from-home environment.

Primary Responsibilities

• Help arrange accommodations, transportation, cruises, and vacation experiences
• Review available planning options using approved reservation platforms
• Prepare confirmations and organize itinerary information
• Respond to general planning questions and service-related requests
• Assist with schedule changes or reservation adjustments when needed
• Maintain organized digital files for client planning activities
• Participate in virtual learning sessions and team updates

Skills That Support Success in This Role

• Strong written and verbal communication abilities
• Attention to detail when managing planning information
• Comfort working independently in a remote environment
• Familiarity with basic computer tools and web-based systems
• Reliable internet access
• Interest in travel coordination and customer support
• Applicants should be legally authorized to work in the US, UK, Mexico, Australia, or Spain.

What We Offer

• Fully remote role with flexible scheduling
• Training provided; no experience required
• Supportive team environment
• Incentive programs and special perks
• Opportunity for long-term growth