Guest Experience Consultant

Hopesglobalgetaways; Gilbert (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote scheduling structure

Structured onboarding and continued mentorship support

Eligibility for travel-related incentives

Job summary

A remote travel planning company is seeking a Guest Experience Consultant to assist clients with their vacation planning. The role requires strong communication skills and the ability to manage multiple client requests efficiently. Responsibilities include arranging flights, accommodations, and providing destination suggestions. This position offers flexible remote scheduling and the opportunity for professional growth within the travel industry.

Qualifications

• Strong interest in supporting clients in vacation planning.
• Ability to manage multiple client requests efficiently.
• Familiarity with standard computer tools and online systems.

Responsibilities

• Assist clients with vacation arrangements including flights and accommodations.
• Provide destination suggestions based on traveller preferences.
• Communicate effectively with clients through email and phone.

Skills

Strong written and verbal communication abilities

Organizational skills

Interest in guest support and vacation planning services

Job description

Hopes Global Getaways is a remote travel planning company powered by a full‑service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travellers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are currently inviting applications from service‑oriented individuals to join our team as Guest Experience Consultant. In this role, you will assist clients as they prepare for upcoming leisure trips by helping organise travel details, reviewing destination options, and supporting a smooth and positive planning experience from start to finish.

This opportunity is a great match for individuals who enjoy working with people, staying organised across multiple requests, and learning about vacation experiences such as resort stays, cruises, guided tours, and international travel. Training resources and ongoing support are provided to help you succeed in the role.

Core Responsibilities

• Assist clients with arranging vacation components including flights, accommodations, cruises, excursions, and activities
• Provide helpful destination suggestions based on traveller interests and preferences
• Communicate with clients through email, messaging platforms, and phone when appropriate
• Support coordination of reservations with supplier partners
• Maintain accurate itinerary records within internal coordination systems
• Stay informed on destination highlights, supplier promotions, and seasonal travel opportunities
• Help ensure travellers remain updated throughout their trip preparation process
• Contribute to a positive client planning experience from inquiry through confirmation

Candidate Qualifications

• Interest in guest support and vacation planning services
• Strong written and verbal communication abilities
• Ability to stay organised while managing multiple client requests
• Comfortable working independently in a remote environment
• Familiarity with standard computer tools and online systems
• Must be at least 18 years of age
• Must reside in the U.S., U.K., Mexico, Spain, Australia or another approved hiring region

Perks & Benefits

• Flexible remote scheduling structure
• Structured onboarding and continued mentorship support
• Access to supplier partnerships and travel coordination platforms
• Eligibility for travel‑related incentives and industry perks
• Opportunities to grow into expanded guest experience or coordination roles over time