Customer Experience Coordinator

Kitchen Tune-Up Burlington, VT; South Burlington (VT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

Kitchen Tune-Up Burlington, VT is seeking a Customer Experience Coordinator to be the friendly first point of contact for customers. You will support sales, marketing, and daily operations while ensuring every interaction reflects our commitment to outstanding service and a positive project experience.

As part of a growing locally owned team, you’ll manage inquiries, schedule appointments, qualify leads, prep customers for design consultations, and help showcase projects through social media,

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in CRM.
• Follow up after appointments and completed projects.
• Schedule consultations.
• Follow up on outstanding proposals.
• Assist with customer reviews and referrals.
• Schedule corporate social media posts.
• Submit before-and-after project photos
• Coordinate email campaigns.
• Assist with home shows and community events.
• Leads contacted within minutes/hours.
• Positive customer communication.
• Consistent online marketing activity.
• Customer reviews generated.
• CRM remains accurate.

Job description

Benefits

• 401(k) matching


• Health insurance


• Paid time off


• Training & development

Position: Customer Experience Coordinator

Reports to: Operations Manager

Are you the type of person who enjoys making someone's day while keeping everything running smoothly behind the scenes?

If so, we'd love to meet you. Do you love helping people, staying organized, and finding creative ways to engage customers?

Kitchen Tune-Up is a locally owned and growing kitchen remodeling company looking for a Customer Experience Coordinator who is passionate about delivering outstanding customer service while supporting our sales, marketing, and daily operations.

As the first voice our customers hear and one of the first faces they meet, you'll play a critical role in creating an exceptional customer experience from the first phone call through project completion. You'll also help showcase our beautiful remodeling projects through social media, community events, and marketing efforts.

No two days are the same and that's exactly what makes this role exciting!

Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.

Customer Care

• Answer incoming calls and respond to customer inquiries.


• Contact new leads and schedule appointments.


• Qualify leads using the Kitchen Tune-Up questionnaire.


• Prepare customers for their design consultation.


• Maintain communication throughout the customer journey.


• Update customer records in CRM.


• Follow up after appointments and completed projects.

Sales Support

• Schedule consultations.


• Follow up on outstanding proposals.


• Assist with customer reviews and referrals.

Marketing Support

• Schedule corporate social media posts.


• Submit before-and-after project photos


• Coordinate email campaigns.


• Assist with home shows and community events.

Success Measures

• Leads contacted within minutes/hours.


• Positive customer communication.


• Consistent online marketing activity.


• Customer reviews generated.


• CRM remains accurate.

Why You'll Love Working Here

At Kitchen Tune-Up, we're more than a remodeling company—we're a team that takes pride in transforming homes and delivering an exceptional customer experience. As a growing locally owned business, every team member has the opportunity to make a meaningful impact. Your ideas will be valued, your contributions will matter, and you'll have the chance to grow alongside our business.

If you're looking for a position where you can combine customer service, organization, marketing, and creativity while making a real difference every day, we'd love to hear from you.