Administrative Assistant Customer Support

Kitchen Tune-Up Franchise System; Grand Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A family-owned remodeling company in Grand Rapids is looking for an Administrative Assistant to provide exceptional customer support and handle various administrative tasks. The role involves managing customer communications, assisting in the showroom, and supporting team operations. Ideal candidates are organized, self-motivated, and have strong communication skills. Growth opportunities and ongoing training are part of the package.

Qualifications

• Strong customer service skills to handle communications efficiently.
• Highly organized to manage multiple tasks and priorities.
• Excellent written and verbal communication skills for effective interaction.

Responsibilities

• Handle customer communications throughout the remodeling process.
• Assist customers in the showroom with basic needs.
• Manage incoming leads and support the sales process.
• Support administrative tasks, including updating customer files.
• Perform job invoicing and statement preparation.
• Prepare basic reports on sales performance.

Skills

Strong customer service skills

Organizational skills

Excellent written and verbal communication skills

Proficient in MS Outlook & Excel

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Kitchen Tune-Up is seeking an Administrative Assistant to provide customer support and administrative help for our busy team of kitchen remodelers. This role focuses on customer communication, scheduling, and organizational tasks to ensure smooth operations. The ideal candidate has strong customer service skills, can work independently, is highly organized, and follows instructions well. Position will be based in our Grand Rapids design showroom. Design experience is a plus but not required.

Duties and Responsibilities:

• Handles customer communications throughout the kitchen and bath remodeling process, including inquiries, updates, and follow-ups.
• Assists customers in the showroom with basic needs and coordinates with the team for design consultations.
• Manages incoming leads by organizing and tracking them to support the sales process.
• Supports the team with administrative tasks, such as updating customer files, gathering before-and-after photos, and maintaining records.
• Performs job invoicing, statement preparation, and mailings using computer systems.
• Maintains mailing lists and ensures adequate levels of literature and inventory.
• Orders products and samples as needed.
• Coordinates production and installation schedules with customers and the team.
• Prepares basic reports on sales performance and pipeline status.
• Assists with event preparation, such as seminars or showroom activities, on an as-needed basis.
• Works collaboratively with marketing, sales, and operations teams.
• Performs any other administrative duties as required to support daily operations.

Our Expectations of You:

• Personally disciplined, self-motivated, and driven.
• Organized in thought and action.
• Able to stay focused on a task through completion.
• Exhibit a strong work ethic.
• Optimistic, enthusiastic, and friendly.
• Curious to learn a new industry at a deep level.
• Excellent written and verbal communication skills.
• Proficient in MS Outlook & Excel.
• Must have a valid driver’s license.

Why Work for Kitchen Tune-Up

• We are a family-owned company so we value consistency, reliability, working hard, and having fun!
• Rapid growth throughout Michigan.
• Growth opportunities available!
• We are a high-quality company with an excellent reputation. You will be supporting custom projects in some of the nicest areas of our community.
• Ongoing training and coaching provided.

Kitchens are the heart of the home! Join our team as we make our clients’ remodeling dreams a reality!