Customer Experience Coordinator (Part Time)

Five Star Charleston Heating and Air; North Charleston (SC); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Seven paid holidays annually

401(k) retirement plan

Job summary

5 Star HVAC in Charleston, SC is seeking a Part-Time Customer Experience Coordinator to support the office during peak afternoon hours. You will assist customers, coordinate technician schedules, and ensure service appointments run smoothly.

The role requires strong communication and organizational skills, with reliable availability 3:00 PM–7:00 PM, Monday to Friday. HVAC familiarity is a plus; experience with ServiceTitan is beneficial.

Qualifications

• Experience in customer service, scheduling, dispatch, or administrative work.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Comfortable working in a fast-paced, team-oriented environment.
• Basic bookkeeping or office accounting experience is a plus.
• Proficiency with Microsoft Word, Excel, Outlook, and other standard office software.
• Experience using multi-line phone systems.
• Familiarity with ServiceTitan or HVAC industry is beneficial but not required.

Responsibilities

• Answer incoming customer calls professionally and enthusiastically.
• Schedule maintenance, repair, and installation appointments.
• Coordinate technician schedules and daily routing.
• Communicate appointment updates and arrival times with customers.
• Verify technicians have information, materials, and equipment needed for each job.
• Maintain accurate customer records and service documentation.
• Support dispatch and office operations to ensure efficient workflow.
• Assist with general administrative duties as needed.

Skills

Customer service

Scheduling

Communication

Organizational skills

Time management

Teamwork

Tools

Microsoft Word

Excel

Outlook

ServiceTitan

Phone systems

Job description

Customer Experience Coordinator (Part-Time)

5 Star HVAC Charleston, SC

Are you someone who enjoys helping people, staying organized, and keeping daily operations on track? Do you thrive in a fast-paced office where communication and teamwork are essential?

5 Star HVAC is a locally owned heating and air conditioning company dedicated to providing dependable service and outstanding customer care throughout the Charleston area. We are seeking a Part-Time Customer Experience Coordinator to support our office during our busiest afternoon hours by assisting customers, coordinating technician schedules, and ensuring every service appointment runs efficiently.

Compensation

$17.25 - $25.00 per hour, based on experience

Schedule

• Monday through Friday
• 3:00 PM - 7:00 PM (required)
• Additional hours may be available based on workload and availability

Benefits

• Seven paid holidays annually (prorated for part-time employees)
• 401(k) retirement plan after one year of employment

Position Overview

The Customer Experience Coordinator plays an important role in supporting both customers and field technicians. This position requires excellent communication skills, strong organizational abilities, and the flexibility to manage multiple priorities while delivering exceptional customer service.

Primary Responsibilities

• Answer incoming customer calls with professionalism and enthusiasm
• Schedule maintenance, repair, and installation appointments
• Coordinate technician schedules and daily routing
• Communicate appointment updates and arrival times with customers
• Verify technicians have the information, materials, and equipment needed for each job
• Maintain accurate customer records and service documentation
• Support dispatch and office operations to ensure an efficient workflow
• Assist with general administrative duties as needed

Qualifications

• Previous customer service, scheduling, dispatch, or administrative experience preferred
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Comfortable working in a fast-paced, team-oriented environment
• Basic bookkeeping or office accounting experience is a plus
• Proficiency with Microsoft Word, Excel, Outlook, and other standard office software
• Experience using multi-line phone systems
• Familiarity with ServiceTitan or the HVAC industry is beneficial but not required

Why Join 5 Star HVAC?

At 5 Star HVAC, every team member plays an important role in our success. We foster a supportive workplace where teamwork, professionalism, and outstanding customer service are recognized and appreciated. If you're dependable, organized, and enjoy helping customers while keeping daily operations running smoothly, we'd like to meet you.