Customer Experience Coordinator

Flint Hills Moving; Manhattan (KS); On-site; USD 26,000 - 34,000; Full time

Job summary

Flint Hills Moving in Kansas is seeking a friendly, motivated individual to be the welcoming first point of contact for customers. You will greet customers, answer questions, prepare quotes, and coordinate details to make moves feel easier and less stressful.

As the friendly first impression of the company, you will keep customers, supervisors, and field crews connected and informed, follow up on concerns, and help improve the customer experience in a collaborative, fun environment.

Responsibilities

• Be the friendly first impression of Flint Hills Moving, helping customers feel welcome and supported.
• Guide customers through the moving process, from questions and scheduling to quotes and invoices.
• Keep customers, supervisors, and field crews connected, informed, and organized.
• Follow up, solve concerns, and find ways to improve the customer experience.
• Jump into projects and support teammates in our fun, collaborative environment.

Job description

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13672013

We are currently looking for a friendly, motivated, and dependable person to become the welcoming first point of contact for our customers.

We are a locally owned small business that puts people first and moving second. Moving can be stressful, so we want every customers first interaction with us to feel warm, helpful, and reassuring.

In this role you will be the friendly first impression many customers have of Flint Hills Moving. From welcoming new customers and answering questions to preparing quotes and coordinating details, you will help make every move feel easier, more organized, and less stressful.

What Youll Do

• Be the friendly first impression of Flint Hills Moving, helping customers feel welcome and supported.
• Guide customers through the moving process, from questions and scheduling to quotes and invoices.
• Keep customers, supervisors, and field crews connected, informed, and organized.
• Follow up, solve concerns, and find ways to improve the customer experience.
• Jump into projects and support teammates in our fun, collaborative environment.

Why Join Flint Hills Moving?

You will be part of a locally owned company where your personality, ideas, and contributions matter. This is an opportunity to build relationships, help customers through an important life event, and work with a team that believes great service and having fun can go hand in hand.