Customer Experience Coordinator

The TJX Companies, Inc.; Lone Tree (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences and lead a team in a dynamic retail environment. This role emphasizes outstanding customer service, effective communication, and the ability to adapt to changing situations. As part of a supportive and inclusive workplace, you will have opportunities for growth and development while enjoying a competitive salary and comprehensive benefits. Join a vibrant team that values diversity and collaboration, where your contributions will make a meaningful impact on both customers and associates alike.

Benefits

Associate Discounts

401(k) with Company Contributions

Childcare Discounts

Legal Insurance

Referral Bonuses

Medical/Dental/Vision Insurance

Paid Parental Leave

Vacation and Sick Leave

Qualifications

• Minimum of 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.

Responsibilities

• Oversees a team of Associates at the front of the store.
• Addresses customer concerns promptly to ensure satisfaction.
• Promotes a culture of honesty, integrity, and confidentiality.

Skills

Customer Service

Leadership

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Job description

At TJX Companies, every day offers new opportunities for growth, exploration, and achievement. Join our vibrant team that values diversity, collaboration, and your development. Whether working in our global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you'll find abundant opportunities to learn, thrive, and make an impact. Become part of our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering an excellent customer experience. Oversees a team of Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. Leads by example through engaging with customers and maintaining a clean, organized store. Models outstanding customer service.

1. Creates a positive customer experience internally and externally.
2. Promotes a culture of honesty, integrity, and confidentiality.
3. Participates actively in training and mentoring Associates on front-end principles.
4. Coaches Associates on personalizing the customer experience and promoting loyalty programs.
5. Assigns registers, manages POS coverage, and coordinates breaks for Associates.
6. Addresses customer concerns promptly to ensure satisfaction.
7. Ensures Associates complete tasks according to store plans, prioritizing as needed.
8. Communicates effectively with management and team members about priorities and progress.
9. Provides and receives recognition and constructive feedback.
10. Collaborates with management on training needs to enhance effectiveness.
11. Ensures compliance with labor laws, policies, and procedures.
12. Promotes credit and loyalty programs.
13. Supports store shrink reduction initiatives.
14. Maintains a safe environment by promoting safety awareness.
15. Performs other duties as assigned.

Who We’re Looking For: You.

1. Available to work flexible hours, including nights and weekends.
2. Strong understanding of merchandising techniques.
3. Capable of multitasking effectively.
4. Excellent communication and organizational skills with attention to detail.
5. Adaptable to changing directions and unexpected situations.
6. Team player, effective with peers and supervisors.
7. Ability to train others.
8. Minimum of 1 year retail experience and 6 months of leadership experience.

Benefits:

Includes associate discounts, EAP, smoking cessation, bereavement leave, 401(k) with company contributions, childcare and cell phone discounts, pet and legal insurance, credit union, and referral bonuses. Eligible employees may also receive: 401(k) match, medical/dental/vision insurance, HSA, FSA, life insurance, disability coverage, paid parental leave, holidays, vacations, sick leave, insurance discounts, scholarship programs, and adoption assistance. Benefits are subject to change and are provided according to plan terms. Contact your TJX representative for more details.

We are committed to providing a supportive and inclusive work environment, offering a competitive salary and benefits package. TJX is an equal opportunity employer and considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or other protected status. Reasonable accommodations are available for qualified individuals with disabilities under the Americans with Disabilities Act and relevant laws.

Applicants with arrest or conviction records will be considered for employment.

Address:

8672 Park Meadows Center Drive

Location:

USA Marshalls Store 0773, Lone Tree, CO

This position offers a starting pay range of $15.00 to $15.50 per hour. Actual pay depends on skills, qualifications, and experience.