Customer Experience Coordinator

James & James LLC; Heber Springs (AR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

James & James LLC is looking for a Customer Service Coordinator to deliver a positive experience across retail and remote channels. You will guide customers through product selection and customization, answer inquiries, and ensure orders are accurate and issues resolved promptly.

The role requires managing multiple channels, CRM usage, and collaborating with sales to meet revenue goals while showcasing a passion for design and interior styling.

Qualifications

• 2+ years in customer service or related role.
• Strong written and verbal communication skills.
• Ability to manage multiple channels (phone, email, text, chat).
• Attention to detail to ensure order accuracy.
• Empathy in handling customer concerns.
• Experience with CRM or customer service platforms is a plus.
• Experience in retail or showroom environments.
• Interest in design and interior styling.

Responsibilities

• Guide customers online and by phone in selecting styles, sizes, and finishes.
• Serve as primary contact for inquiries via phone, email, text, and messaging.
• Support issue resolution and assist with escalations for prompt outcomes.
• Communicate clear expectations and deliver high-quality experience.
• Stay up to date on product knowledge and promotions.
• Collaborate with team to achieve sales goals and foster positive environment.
• Co-create personalized experiences to meet customer needs and vision.
• Follow up with customers before and after the sale.
• Document interactions and order details accurately.
• Partner with internal teams to resolve concerns and improve processes.
• Provide feedback and guidance to drive improvements in customer experience.

Skills

Customer service

Multi-channel support

Communication skills

Sales coordination

CRM experience

Retail sales exposure

Interpersonal skills

Tools

CRM systems

Job description

The Customer Service Coordinator is responsible for delivering a positive and consistent experience for customers of James & James across both retail and remote channels. This role serves as a key point of contact for customer communication, guiding customers through product selection and customization while ensuring inquiries are handled efficiently and issues are resolved in a timely and professional manner. This position blends customer support, retail engagement, and sales coordination to create seamless and elevated customer experience.

What You'll Do:

• Guide customers online, and over the phone in selecting styles, sizes, and finishes, including navigating customization options
• Serve as a primary point of contact for customer inquiries via phone, email, text, and various messaging platforms in a timely and professional manner
• Support customer issue resolution and assist with escalations to ensure prompt and effective outcomes
• Communicate clear expectations and deliver consistent, high-quality customer experience
• Stay up to date on product knowledge, customization capabilities, and current promotions
• Collaborate with team members to achieve sales goals and foster a positive team environment
• Co-create and design personalized experiences with customers to meet their needs and vision
• Perform proactive and consistent follow-up with customers before and after the sale
• Accurately document customer interactions and order details to ensure clarity and accuracy
• Partner with internal teams to resolve customer concerns and improve processes
• Support improvement initiatives by providing feedback, tools, and guidance to help drive change and improvements to enhance overall customer experience

What We're Looking For:

• 2+ years of experience in customer service, retail, or a related role
• Strong written and verbal communication skills
• Ability to manage multiple communication channels and priorities effectively
• Strong attention to detail to ensure order accuracy and prevent miscommunication
• Proven ability to handle customer concerns with professionalism and empathy
• Experience with CRM systems or customer service platforms a plus
• Experience in retail sales or showroom environments
• Exposure to e-commerce, customization, or made-to-order products
• Customer-focused mindset with a passion for delivering exceptional experiences
• Love for design and interior decorating
• Strong interpersonal skills and ability to engage with diverse customers nationwide
• Strong organizational and time management skills
• Adaptability in a fast-paced environment
• Sales-driven mindset with a hunger to close and support revenue goals

Why You’ll Love Working Here:

• Opportunity to blend creativity, customer engagement, and sales impact in a dynamic retail environment
• Direct contribution to revenue growth and achievement of sales goals
• Ongoing growth in customer experience, sales, and interior design expertise
• Competitive salary and benefits.