Beverage Customer Care & Order Specialist

Women of the Vine & Spirits; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great medical, dental, vision benefits

401k and PTO

Paid holidays

Job summary

Johnson Brothers Liquor Company in Charlotte, NC is seeking a Customer Service Representative to ensure services meet or exceed company standards. The CSR will learn product lines, ordering systems, and maintain customer files to efficiently take orders and address issues.

The ideal candidate is self-motivated, able to work independently or in a team, and maintains a positive, superior customer focus. References are requested.

Qualifications

• High School diploma or equivalent
• Attention to detail is critical and accuracy is a must
• Excellent oral and written communication skills
• Good computer skills - Word and Excel experience desired
• Effective problem-solving skills when encountering new and unique challenges
• Communicate with sales and operations for account reconciliation assistance
• Must be flexible to work schedule and ability to adjust for changes in workload
• Strong organizational skills and ability to prioritize multiple tasks
• Proficient with 10-key
• AS400 experience preferred
• Ability to find ways to increase efficiency

Responsibilities

• Communicates with customers primarily by phone to gather information used to key in orders
• Addresses customer complaints and provides solutions
• Checks and updates expiring temporary, suspended, and cancelled customer state alcohol permits daily
• Communicate with sales and operations for account reconciliation assistance
• Handles customer administration to include customer set up and maintenance
• Provides office support by assisting co-workers as needed to handle an increased customer load
• Fill in for receptionist for breaks, lunch, and PTO
• Review and adjust invoices to reflect driver paperwork and document discrepancies
• Analyze discrepancies between received payments and paperwork
• Accurately identify and sort charge invoices
• Communicate with Driver Supervisors to resolve issues
• Process receipts and collect payments for current day's orders

Skills

Communication

Attention to detail

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Tools

AS400

Excel

Word

10-key

Job description

Johnson Brothers Liquor Company in Charlotte, NC is seeking a Customer Service Representative to ensure services meet or exceed company standards. The CSR will learn product lines, ordering systems, and maintain customer files to efficiently take orders and address issues.

The ideal candidate is self-motivated, able to work independently or in a team, and maintains a positive, superior customer focus. References are requested.