Customer Experience Coordinator

Kowboy Fence Company; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Kowboy Fence Company in Birmingham is seeking a Customer Experience Coordinator to be the first voice our customers hear. If you’re organized, great on the phone, and enjoy making people feel taken care of, this role is for you.

You’ll answer calls and emails, schedule appointments, and keep the sales calendar moving. You’ll track leads in HubSpot, follow through from inquiry to project completion, and look for ways to improve every customer interaction.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Experience with CRM tools (HubSpot a plus) preferred.
• Background in construction or home improvement is a bonus.

Responsibilities

• Answer and manage incoming calls and emails with warmth and professionalism.
• Schedule appointments and keep the sales team's calendar running smoothly.
• Track leads and update records in HubSpot (our CRM).
• Follow up with customers and maintain consistent communication from inquiry to project completion.
• Spot opportunities to improve our customer experience.

Skills

Strong communicator

Highly organized

Independent worker

CRM experience

Education

High school diploma

Bachelor's degree preferred

Tools

HubSpot CRM

Job description

We're hiring a Customer Experience Coordinator to be the first voice our customers hear. If you're organized, great on the phone, and love making people feel taken care of — keep reading.

Kowboy Fence Company is a family-owned business with locations across Nashville, Jackson, Knoxville, Huntsville, Birmingham, Louisville and growing fast. We specialize in residential and commercial fencing, and we pride ourselves on doing great work with people who actually care.

WHAT YOU'LL DO

• Answer and manage incoming calls and emails with warmth and professionalism


• Schedule appointments and keep our sales team's calendar running smoothly


• Track leads and update records in HubSpot (our CRM)


• Follow up with customers and keep communication consistent from inquiry to project completion


• Spot opportunities to improve our customer experience

WHAT WE'RE LOOKING FOR

• Strong communicator — clear, kind, and professional in every interaction


• Highly organized with sharp attention to detail


• Self-motivated and comfortable working independently


• Experience with CRM tools (HubSpot a plus)


• Background in construction or home improvement is a bonus — not required


• High school diploma required; bachelor's degree preferred

WHY KOWBOY? We're not a big corporation. We're a team that has each other's backs, takes the work seriously, and knows how to have fun doing it. You'll have real ownership over your role, a voice in how we improve, and genuine opportunities to grow with a company that's expanding across the Southeast. Our values: respect hard work accountability fun