Customer Experience Concierge (Front Desk & Expeditor)

Prosource Management LLC; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ProSource Wholesale in Orlando is seeking a Customer Service Expeditor to support a high-producing showroom and deliver excellent customer experiences. You will work closely with the sales team and other departments, handling front desk tasks, greeting customers, answering calls, and coordinating with internal teams to resolve inquiries.

The ideal candidate will have a high school diploma and 2+ years in customer service, with strong communication skills and professional presentation.

Qualifications

• High School diploma or equivalent.
• 2+ years of customer service experience.

Responsibilities

• Greet customers entering showroom needing sales assistance.
• Answer incoming phone calls and direct calls as needed.
• Order supplies and sort and distribute mail.
• Answer general questions
• Determine nature of business and direct to appropriate destination.
• Maintain safe and clean reception area and in-house courtesy bar area by complying with established policies and procedures
• Complete special assignments from other departments as required.
• Maintain continuity within diverse office environment by documenting and communicating actions, irregularities, and continuing needs.
• Receptionist for a front desk position.

Skills

Verbal communication

Front desk experience

Phone handling

Organization

Education

High School diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Internet communications software

Job description

ProSource Wholesale in Orlando is seeking a Customer Service Expeditor to support a high-producing showroom and deliver excellent customer experiences. You will work closely with the sales team and other departments, handling front desk tasks, greeting customers, answering calls, and coordinating with internal teams to resolve inquiries.

The ideal candidate will have a high school diploma and 2+ years in customer service, with strong communication skills and professional presentation.