Pro Desk: Elevate Customer Service & Sales

The Home Depot; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer in Orlando, Florida, is seeking team members for their Pro Customer Service/Sales Team. Responsibilities include assisting at the Pro Desk, managing deliveries, and building relationships with professional customers. Candidates should be proactive in driving sales and maintaining high standards of customer service. Bilingual communication skills may be preferred based on customer needs. This role supports the store's goals through effective product recommendations and inventory monitoring.

Qualifications

• Bilingual communications skills may be preferred, specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Job description

A leading home improvement retailer in Orlando, Florida, is seeking team members for their Pro Customer Service/Sales Team. Responsibilities include assisting at the Pro Desk, managing deliveries, and building relationships with professional customers. Candidates should be proactive in driving sales and maintaining high standards of customer service. Bilingual communication skills may be preferred based on customer needs. This role supports the store's goals through effective product recommendations and inventory monitoring.